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Fallen WD My Passport Portable

Accidentally dropped 2TB WD My Passport. The hard drive belongs to one of the famous construction architects in New York City. The owner was anxious about his project files stored in this drive. He came personally to our office at 40 Wall St. to hand over the hard drive.

We conducted the same-day evaluation for the drive. The drive’s read/write heads were stuck on the surfaces, which is one of the serious hard drive problems. The engineer accurately removed the magnetic heads from the magnetic surfaces and then installed a new magnetic head assembly successfully. The installation was quite successful, and the magnetic surfaces were in excellent condition. We could recovery all critical and non-critical data from the hard drive within 8 hours. Yes, the customer was delighted to hear this news.