When a medical product supplier in Texas saw their web server go offline, the situation quickly escalated from a routine IT glitch to a major operational crisis.
The heart of their business, a MySQL database hosted on a RAID 0 array of two Samsung 860 EVO SSDs, had vanished.
Customer Situation
This Texas based supplier relied entirely on their web server to manage inventory and facilitate life saving product shipments. When the RAID 0 array failed, it created an immediate bottleneck that halted their service delivery. Without access to their MySQL database, the team could not process orders or track logistics, putting their commitments to healthcare providers at risk.
The stakes were heightened by the nature of the storage setup. Because RAID 0 offers no redundancy, the failure of a single SSD resulted in the total collapse of the logical volume. For a business operating in the time sensitive medical sector, every hour of downtime represented a significant threat to both their reputation and their essential daily operations.
The Risk of DIY: Why Internal IT Was Not Enough
The client’s internal IT team initially attempted to troubleshoot by removing and reseating the drives. However, when the SSDs failed to mount, they wisely stopped.
Continued power on cycles for a failing SSD can cause the controller to overwrite the Flash Translation Layer (FTL), which often leads to permanent data loss.
Discover the complexities of modern drive failures in our breakdown of Samsung 980 Pro SSD failure recovery.
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The PITS Approach: Precision Chip-Off NAND Recovery
Because the controllers were non responsive, PITS transitioned to a Chip off recovery process. This is a highly invasive, expert level procedure:
Precision Desoldering
We carefully removed the NAND flash memory chips from the PCB.
Raw Data Extraction
Using specialized hardware, we bypassed the failed Samsung controller to read the raw data directly from the chips.
FTL Decoding
Our engineers applied custom algorithms to decode Samsung’s proprietary Flash Translation Layer.
RAID 0 Reconstruction
Once the raw images were secured, we virtually reassembled the RAID 0 stripe to reach the MySQL filesystem.
Explore our specialized capabilities for Samsung SSD data recovery.
Measurable Outcomes: MySQL Integrity Restored
PITS successfully restored the entire MySQL dataset, returning the supplier to full operational status. After reconstructing the array, we hosted a secure remote session where the client verified that all database tables were intact and functional.
The recovered data was securely transferred to a new drive, allowing the business to resume logistics and prevent the permanent loss of vital inventory records.
See how we handle different drive architectures in this report on recovering data from Samsung QVO 870 SSDs.
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Expert Insight: The Fragility of RAID 0
RAID 0 is designed for speed, not safety. In an SSD environment, the lack of redundancy means you are doubling your risk of failure. If your RAID 0 array stops mounting, do not run software utilities.
Software cannot fix a hardware controller that has entered a “Busy” state; it can only further exhaust the remaining life of the NAND chips.
Protect Your Data from Permanent Loss
If your RAID array is unresponsive or your Samsung SSDs are not detected, the next few minutes are critical. Repeatedly powering a failing SSD can lead to “cell exhaustion,” making the data physically unrecoverable.
Contact PITS Data Recovery today for an expert evaluation. Every second the drive remains powered on increases the risk of permanent NAND corruption.
DIY Recovery
Risks permanent data loss
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DIY attempts often result in permanent data loss. Our certified recovery specialists use advanced tools in controlled environments for the highest success rate.
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Frequently Asked Questions
Can I recover data from a failed Samsung EVO 860 SSD in RAID 0?
Should I try to recover data myself?
What happens if the SSD is physically damaged? Can it still be recovered?
What signs should I look out for before my SSD fails?
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