We recently received an emergency data recovery request from a client with a Seagate One Touch 5TB Portable SSD. The drive had suddenly stopped appearing on his computer, and he needed access to its contents immediately. Our team initiated the Seagate SSD data recovery process without delay.
Our team began an expedited evaluation process to determine the cause of the inaccessibility and initiate recovery.
Why a Seagate One Touch May Not Show Up
When an external SSD like the Seagate One Touch is not recognized, there are several common causes:
- Damaged USB Cable or Port:
The SSD uses a USB 3.2 Gen 1 interface. If the cable or the USB port is faulty, the computer may not detect the device. - Driver Issues:
Outdated or missing drivers can prevent recognition. Updating the driver through Device Manager in Windows can sometimes resolve this. - File System Corruption:
If the file system is corrupted, the system may fail to mount the drive even though the hardware is functional.
In this case, the client had already verified the cable and port and had attempted driver updates. With no resolution, they shipped the device to our lab for professional evaluation.
Evaluation: Diagnosing the Seagate SSD Issue
Upon receiving the SSD, our engineers performed a non-destructive evaluation using clean tools and diagnostics. After confirming the hardware interface was functional and drivers were up to date, we identified the root cause: a file system-level corruption was preventing the system from mounting the drive.
Professional Seagate SSD Data Recovery Process
To recover the lost data, we followed a carefully structured recovery approach:
1. File System Repair
We used specialized software tools to analyze and repair the corrupted file system, making the drive accessible again.
2. Drive Imaging
A full-sector image of the SSD was created to ensure no additional damage would occur during recovery.
3. File Identification
Files critical to the client’s work including content related to Adobe Creative Cloud Photography Plan and Mylio Create software were identified for restoration.
4. Safe Extraction
Using proprietary recovery methods, we safely extracted all accessible data from the disk image onto a secure external storage device.
Your Data Security Is Our Priority
Data privacy isn’t optional. It’s our commitment. Our secure recovery process ensures your sensitive information stays protected from start to finish.
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Preventing File System Issues in SSDs
To reduce the risk of encountering SSD errors like this in the future, we recommend the following best practices:
- Regular Firmware Updates
Install firmware updates provided by the SSD manufacturer to fix bugs and improve compatibility. - Enable TRIM
Ensure TRIM is active to keep performance consistent and help the drive manage unused data blocks. - Backup Regularly
Always maintain backups on separate media or cloud services to avoid catastrophic loss. - Maintain Free Space
Leave at least 10–20% of your SSD free for wear-leveling, which extends drive lifespan. - Use Reliable Software
Avoid using unstable or poorly maintained software that could corrupt your file system. - Monitor Drive Health
Use manufacturer diagnostic tools to monitor SMART attributes and drive temperature regularly.
Recovery Results: Fast Turnaround, Verified Success
After repairing the file system and extracting the data, we completed a remote file verification session with the client. The user reviewed the recovered files and confirmed that all requested data had been successfully restored.
- Recovery success rate: 99%
- Turnaround time: 36 hours
- Confidentiality: All recovered data was securely wiped from our servers after final delivery
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Why Choose PITS for Seagate SSD Recovery?
PITS Data Recovery provides certified services for recovering lost data from Seagate SSDs, hard drives, and other media. Our clients benefit from:
- ISO-Certified cleanroom facilities
- 24/7 emergency recovery services
- Risk-free evaluations
- Dedicated engineers for SSD-specific failures
- Nationwide coverage with 50+ service locations
- Full transparency and client verification before delivery
We understand how important your data is and we are committed to recovering it safely, efficiently, and with the highest security standards.
24/7 Support and Nationwide Availability
We offer:
- Emergency data recovery available around the clock
- Remote recovery and in-lab recovery options
- File verification sessions for complete transparency
- Secure erasure of recovered data post-delivery
- Support for all operating systems and file systems, including NTFS, FAT32, exFAT, HFS+, and APFS
Whether your Seagate One Touch SSD is not showing up, is corrupted, or has failed completely, we are here to help.
Frequently Asked Questions
What is Seagate One Touch SSD data recovery?
It is a professional process for recovering inaccessible or deleted data from Seagate One Touch drives caused by hardware or file system issues.
When should I consider professional recovery?
If the drive is not detected, shows file system errors, or contains valuable files you cannot risk losing, professional help is highly recommended.
Can I fix this issue myself?
Basic troubleshooting like checking cables and updating drivers is okay, but avoid DIY repair tools or formatting if the data is valuable.
What causes SSDs to stop showing up?
The most common causes include USB interface failure, file system corruption, outdated drivers, or internal controller failure.
How can I prevent future issues?
Follow proper backup routines, monitor SSD health, update firmware, and avoid sudden power loss while the drive is in use.
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