Solid-state drives (SSDs) offer high speed and reliability, but they’re not immune to failure. In this case study, PITS Data Recovery successfully recovered essential financial files from a SunEast SSD used by an accounting firm. The SSD failed suddenly, jeopardizing access to QuickBooks working files (.QBW, .QBB) vital to day-to-day operations.
The Situation: SSD Not Recognized, Business Data at Risk
The client, a regional accounting firm, relied on a 512GB SunEast SSD to store financial documents, QuickBooks databases, and tax files. One morning, the drive stopped appearing on any system. The firm needed urgent access to their QuickBooks files to continue client billing and reporting.
With no redundancy in place, the client turned to PITS for emergency assistance.
Diagnosis: Failed Power Management Chip Identified
Our engineers conducted a hardware-level inspection. The drive showed no power response or initialization signals, confirming that the controller was not receiving voltage.
Using side-by-side comparisons with a healthy donor SunEast SSD, we traced the issue to a failed power management chip on the circuit board.
Solution: High-Precision Component Replacement
Using high-magnification tools and JBC soldering stations, our technicians safely removed the damaged power controller chip and installed a donor replacement. After verifying voltage rails and signal integrity, the SSD successfully powered on.
The drive was recognized by our forensic systems, and we began imaging.
Imaging Challenges: Bad Sectors and NTFS File System
While the drive now powered on, read speeds were slow and unstable due to bad sectors in multiple areas. The file system, identified as NTFS, was partially corrupted, making traditional access impossible.
Our engineers used advanced forensic imaging tools to handle retries, sector skipping, and data reassembly while protecting drive stability.
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Priority Recovery: QuickBooks Working Files
As the drive belonged to an accounting firm, recovery priority was placed on:
- .QBW – Primary QuickBooks working files
- .QBB – QuickBooks backup copies
- Excel spreadsheets and PDFs
Multiple instances of the required QuickBooks files were identified, carved, and verified. This successful quickbook data recovery ensured the recovered files were intact and functional within QuickBooks Desktop after testing.
Final Results and Data Delivery
Despite the SSD’s severe issues, we successfully recovered 100% of the client’s requested data, including:
- All QuickBooks files needed for active and past clients
- Financial reports, spreadsheets, and tax records
- Project documents and correspondence files
The data was securely transferred to a new encrypted SSD and returned to the client for immediate use.
Your Data Security Is Our Priority
Data privacy isn’t optional. It’s our commitment. Our secure recovery process ensures your sensitive information stays protected from start to finish.
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Warning: Avoid DIY SSD Repairs
Attempting to repair a failed SSD at home can result in:
- Short circuits caused by improper soldering or probing
- Permanent chip damage due to static discharge or overheating
- Total data loss if internal NAND or controller components are compromised
Always consult professionals for any SSD that fails to power on or becomes unreadable. DIY recovery attempts on monolithic and modern SSDs often make successful recovery impossible.
Prevention Tips
- Back up important data regularly using cloud or offline storage
- Use surge protectors or a UPS to avoid power damage
- Monitor SSD health with tools like CrystalDiskInfo or vendor utilities
- Update firmware only when recommended by the manufacturer
Conclusion
Our team at PITS Data Recovery successfully performed ssd data recovery and restored the business-critical QuickBooks data from a failed SunEast SSD with a damaged power chip and corrupted NTFS file system. Using precise diagnostics, component-level repair, and specialized imaging tools, we ensured the accounting firm was back on track without data loss.
If your SSD has failed or isn’t being detected, we’re ready to help. Submit a case today for a fast and secure recovery.
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