At PITS Global Data Recovery Services, we are committed to guaranteeing customer satisfaction and providing high-quality services. We offer various resolution options for our EU customers dealing with concerns or issues.

Contact Us

If you need help or want to make a complaint, please reach out to our support team at:

We are dedicated to promptly and effectively addressing your issue.

Alternative Dispute Resolution (ADR)

EU customers can resolve disputes through Alternative Dispute Resolution (ADR), which is often quicker, less formal, and more cost-effective than traditional court procedures. ADR includes mediation, conciliation, and arbitration.

Online Dispute Resolution (ODR) Platform

The EU’s Online Dispute Resolution (ODR) platform is available for resolving disputes. Run by the European Commission, this official website helps consumers and traders resolve conflicts out of court.

To access the ODR platform, please visit

How to Use the ODR Platform

  1. Please proceed to the ODR platform via the following link:
  2. Kindly select your preferred language, as the platform accommodates all official EU languages.
  3. Kindly fill out the complaint form with detailed information about your concern, ensuring to include your contact details.
  4. Once you submit your complaint, the platform will promptly notify us, enabling us to address and resolve the issue efficiently.

Your Rights

Under EU law, you are entitled to seek redress in case of unfair treatment or if our services do not meet your expectations. For detailed information on your consumer rights, please refer to the European Commission’s consumer rights page: Consumer Rights and Complaints.

At PITS Global Data Recovery Services, we highly value our customers and are committed to delivering exceptional service. If you have any queries or require further assistance, please feel free to contact us.