Synology Data Recovery Services

YOUR FILES. BACK.
GUARANTEED.
Our Synology Data Recovery Services retrieve lost or corrupted data from Synology NAS devices, including complex RAID setups. With advanced techniques, we ensure secure, efficient recovery and minimal downtime, restoring access to your vital files promptly.
99% Success Rate
Quick Estimate
No Data, No Fee
Angled view of a black Synology NAS device with visible drive bays and ventilation slots featuring the Synology logo.

Certified. Secure. Trusted Nationwide.

Synology NAS Data Recovery

Stacked Synology NAS devices of various sizes displayed against an orange background, showcasing multiple drive bays and Synology branding.

Synology NAS devices are trusted storage solutions for users ranging from individuals to large enterprises. Given their widespread use, our engineers are trained and certified to recover data from all Synology models, including the latest releases. Regular training ensures we maintain expertise across the full Synology product line.

A standout feature of Synology NAS systems is their support for various robust RAID configurations, such as RAID 0, 1, 5, 6, 10, 50, and RAID Z. We strongly recommend configuring these devices to tolerate at least one drive failure to ensure data resilience.

When a Synology NAS device fails, successful recovery depends on precise diagnostics and proper handling. Every failed recovery attempt increases the risk of permanent data loss. To avoid further damage, it’s crucial to power down the device at the first sign of malfunction and consult a professional recovery team.

Synology NAS devices

DS Series

DS120j

DS220j

DS420j

DS220+

DS420+

DS720+

DS920+

DS1520+

DS1821+

DS1621+

DS1621xs+

DS1621xs

DS1821xs

DS2419+

DS3617xs

DS3617xs+

DS3615xs

DS2419+

RS Series

RS820+

RS1221+

RS1221RP+

RS2421+

RS3621xs+

RS3621RPxs

RS4021xs+

RS3621xs

RX Series

RX1217

RX1217RP

RX418

RX418RP

RX2417sas

RX1217sas

RX2417RP

RX2417

RX1217

RX1217RP

RXD Series

RXD1219

RXD1219sas

RXD1219RP

RXD1219sasRP

RXD1219+

Synology NAS Failure Causes​

Unfortunately, even with a quality Synology NAS device, these devices are susceptible to various errors, causing catastrophic data loss. The most common issues with Synology NAS devices include failed hard drives, power outages, and firmware corruption.

No matter the reason for your data loss, our team is equipped to recover your data. We have successfully recovered data from thousands of Synology devices across a range of scenarios, including hardware malfunctions, software issues, accidental deletion, and more. Our expertise and state-of-the-art technology ensure the highest probability of Synology NAS data recovery. Whether you are a home user, small business owner, or large enterprise, we understand the importance of your data and will work tirelessly to retrieve it.

Four internal hard drives with protective black mounting brackets, featuring Seagate labels and visible drive components.

Causes of Synology NAS Failures

Infected File System/Malware

Multiple Disks Failure

Improperly Arranged RAID system

Natural Wear-and-Tear 

Fire and Smoke Damage

Hardware Controller Failure

Accidental File Deletion

Overwriting

Firmware Issues

Water Damage

Physical Breakage

How We Perform Synology NAS Recovery

If you experience any of the above problems, contact PITS Data Recovery. Our data technicians have worked in the industry for years. If there is a way to salvage data stored on your device, our specialists will find it for sure.

We use various tools and methods to repair Synology NAS devices, including microscopic soldering techniques, component replacements (e.g., platter heads), and customized data recovery software. All of this is done in to a certified ISO Class 10 cleanroom, to ensure an optimal environment for recovery.

Most data recovery platforms online offer poor-quality software. They ignore the fact that each unsuccessful attempt at data recovery causes damage to the drive. Avoid attempting data recovery until you are secure in the method that you use.

Synology Data Recovery

Additionally, our advantage is that we follow the tightest security protocols in place. This way, we ensure your personal data stays encrypted. We also work on a closed, protected storage network and conduct full background checks for all staff.

Emergency Recovery Services for Synology Products

If you require urgent assistance with data recovery, we offer comprehensive technical assessment and emergency services to meet your needs. We endeavor to keep our customers in the loop throughout their journey toward successful recovery, explaining complex concepts in terms that are easy for everyone to understand.

We aim for each customer to feel like an integral part of the process rather than excluded. Once all is said and done, our skilled experts will provide a thorough backup plan so that severe data loss never has to be feared again! Contact us today to recover your Synology NAS data.

Professional Data Recovery

Need Data Recovery? Start Here.

From evaluation to recovery, our process is secure, transparent, and built for maximum success.

99% Success Rate

100% Secure Process

24/7 Support

Start Recovery Process

All fields are required

"*" indicates required fields

This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form

Our Data Recovery Process

1

Free Consultation

We begin with a free consultation to understand your data loss situation and explain how the recovery process works.
2

Full Diagnostics

Drop off your device locally or ship it using our prepaid, insured label. Our engineers perform a full diagnostic to identify the issue and define the recovery approach.
3

Review & Decide

You receive a fixed-price quote based on recovery complexity and turnaround option. Approve the recovery or have your device returned with no obligation.
4

Secure Delivery

Recovered data is delivered via encrypted media or secure cloud transfer. Upon confirmation of delivery, all recovered data is permanently erased from our systems.

Dedicated Data Recovery Dashboard

Stay informed and in control with real-time updates throughout the entire recovery process.

Case Overview

View all recovery cases and their current status at a glance.

Case Progress Tracking

Follow recovery progress as your case moves through each stage.

Direct Case Communication

Contact your assigned case manager for updates or questions.

Our Blogs

Explore expert insights, guides, and tips on keeping your data safe.

4 min read

LaCie NAS Data Recovery

Read More
6 min read

Critical NAS Drive Failure? Causes, Symptoms & Expert Recovery Steps

Read More
3 min read

Recovering Data from Unrecognized Seagate IronWolf 4TB Drive

Read More

Verify Your Data

Once we have successfully recovered your data, we will arrange a secure remote session for you.

Confirm The Recovery

Review your restored files to ensure completeness.

Convenient Verification

Check your data from the comfort of your own home or office.

Privacy Assured

End-to-end encryption protects your information.

Client Success Stories

100,000+ drives recovered

Customer Reviews

4.9
Based on 6900+ reviews
Alicia Hritsko
Google
I did a lot of research before I chose PITS Global, and I am so glad I did!! Zack kept me informed throughout the whole process & even let me send an external hard drive that I had already purchased to put my recovered data on so that I wouldn’t be charged for another. Their prices are competitive & actually lower than other data recovery places that I researched. Most importantly, they were able to recover ALL my data, so they not only saved my photos, videos & music, but my precious memories as well, which are priceless to me. I will definitely be recommending them to anyone & everyone I know! Thanks guys for saving this Hulk!!
Read more
John Paciga
Google
PITS successfully recovered all of the files from my damaged hard drive. Expensive, but worth it to have the services of a reliable, communicative, and trustworthy company. A lifesaver!
Read more
Juan Gutierrez
Google
Customer service (Emma) was extremely kind and helpful, especially the virtual call for the review. Price was fair and was able to get a 100% recovery of my files (all the ones I cared about were family pictures from the last 25 years).
Read more

Frequently Asked Questions

Synology Data Recovery involves retrieving lost, deleted, or inaccessible data from a Synology NAS (Network Attached Storage) device. This service helps recover data affected by hardware failures, accidental deletions, system crashes, or malware attacks.
To begin the recovery process, contact PITS Data Recovery with details about your Synology NAS device and the data loss situation. Our team will guide you through the evaluation and provide a recovery plan.
While basic issues may be resolved with DIY methods, complex data loss situations require professional assistance. Attempting recovery without the right tools can risk permanent data loss. It’s best to consult with experts for safe and effective results.
The time needed for Synology Data Recovery depends on the severity of the issue and the complexity of the NAS setup. Simple cases may take a few days, while more severe failures could require several weeks. We provide an estimated timeline after the initial assessment.
Yes, we prioritize data security and privacy throughout the recovery process. We use secure transfer methods and follow strict confidentiality protocols to ensure your data remains safe and protected.
Request Help

Professional Data Recovery

We’re Here to Help

Our experienced team is committed to helping you recover your critical data. No matter the situation, we work diligently to ensure the best possible outcome. Take action now and let us restore what’s important to you.

Start Recovery Process

All fields are required

"*" indicates required fields

This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form
This field is hidden when viewing the form