People in the 21st century can not imagine their lives without phones. They store all the valuable photos, images, messages, and other files on these devices, entrusting them all the personal information. Still, these dependable devices often fail due to their portability and daily usage.

When a phone collapses, all the data stored on it become inaccessible. These devices store data on flash memory chips, which creates a lot of challenges within a data recovery process.
Mobile phones and tablets all store data on NAND memory chips.

PITS Global Data Recovery Services provides file restoration solutions for phones. Engineers of our company use two techniques to undertake data recovery on these devices – JTAG and chip-off. Both methods allow us access to a low-level image of the data stored on the device.

The difference between them and traditional magnetic disks is that they are similar in design and have a common approach to storing data. These devices, on the other hand, can significantly vary in structure, with numerous file structures, algorithms, and memory types. Due to this reason, data recovery from flash devices is more complex and time-consuming, as each of them requires an individual approach. The NAND chips need to be interrogated directly – and JTAG and chip-off are the main techniques to achieve high recovery results.

JTAG Data Recovery Method

JTAG is another technique for flash data recovery that does not involve removing the memory chip from the circuitry. But this process also takes more time. With this method, the device is not opened and can be kept in a working state. This type of recovery is often required for forensic investigations. 

Both chip-off and JTAG develop a low-level image, on which data recovery engineers work, decoding it and rebuilding the user’s data. 

Chip-Off Recovery Method

Chip-off recovery involves removing a memory chip from a PCB and reading it. De-soldering the chip from the circuitry must be done with the highest level of precision.

Our specialists always work with advanced equipment and under microscopes. One tiny mistake can have a significant impact and lead to complete data loss.

Upon removal from the circuitry, file restoration can be attempted by getting the chip with data extractors. NAND chips are typically the easiest kind of flash chip to recover data from due to the standardized pin configuration. Other chips have several connectors soldered to the motherboard, which can be much more difficult to remove.

How We Work with Phones

When we receive a case with a request for phone data recovery, we make sure that we gather all the information regarding the device. It is essential for our engineers to understand the structure of your media, as not every phone can be restored.

There can be situations where an internal memory chip is not fit for data recovery. Thus, our team does everything not to waste your time on high hopes and initially tells you about all the phone data recovery details. If we accept your case, we will perform the data recovery on a high level.

Photos and videos are the primary data we recover from damaged or malfunctioning phones. Our engineers use state-of-the-art tools and cutting-edge technologies to provide clients with the best possible results.

If you are dealing with a phone failure situation, do not hesitate to contact us. You can get in touch with us by filling out the request help form or calling our customer service line at (888) 611-0737. We will provide you with the best solution for your failed device and do everything to restore your precious data.