External hard drive is broken – How to recover data
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Encountering a broken external hard drive can be a devastating experience, often causing panic due to the potential loss of critical data. The reliance on these storage devices to safeguard our invaluable information can make their failure a distressing ordeal. When faced with a malfunctioning or damaged external hard drive, the immediate concern is often: can the data be recovered? While numerous DIY solutions exist, they carry significant risks of exacerbating the problem.

In this blog, we will understand the severity of a broken external hard disk and explore the imperative need for professional data recovery services, such as PITS Global Data Recovery, as a reliable solution for retrieving crucial information from these failed devices.

Severity of a Broken External Hard Drive

Understanding the signs and causes of a broken external hard drive is crucial in determining the severity of the issue and the potential for external hard drive data recovery. Identifying these signs early can help users take appropriate steps toward professional data recovery solutions rather than attempting risky DIY fixes.

Signs of a Broken External Hard Drive

Several telltale signs indicate potential failure when dealing with a broken external hard drive. These signs might include unusual clicking or grinding noises emanating from the drive, sluggish or unresponsive behavior when attempting to access files, error messages indicating drive corruption, or the drive not being recognized by the computer. These symptoms often signal an underlying issue that needs rapid attention to prevent further data loss. 

Causes of External Hard Drive Failure

The reasons for an external hard drive failure can be multifaceted, ranging from physical damage due to drops or mishandling to internal issues such as worn-out read/write heads, damaged circuitry, or firmware corruption. 

Environmental factors like exposure to extreme temperatures, moisture, or electrical surges can also contribute to drive failure. 

LaCie External Hard Drive Recovery

Additionally, overuse or age-related wear and tear can weaken the drive’s components, leading to eventual malfunction. Understanding these potential causes is crucial in comprehending the severity of the situation and the importance of seeking professional assistance for data recovery.

Can a Broken External Hard Drive Be Fixed?

While the immediate response to a broken external hard drive might be to attempt self-repair, it’s critical to understand the limitations and risks involved in such endeavors. DIY attempts often lack the necessary expertise, risking further damage to the drive and potential data loss.

Seeking professional assistance is advisable due to the specialized knowledge, advanced techniques, and emphasis on data security that professional services offer. Services like PITS Global Data Recovery ensure a higher likelihood of successful data retrieval while mitigating risks associated with DIY solutions.

 Limitations of DIY Attempts

  • Risks of Further Damage: DIY attempts can exacerbate the problem, potentially causing irreparable damage to the drive and further data loss.
  • Lack of Expertise: Without specialized knowledge and equipment, attempting self-repair can lead to ineffective solutions or worsen the drive’s condition.
  • Voiding Warranties: Opening or tampering with the drive might void any existing warranties or service agreements.

Risks Involved in Self-Repair

  • Data Loss: Incorrect handling or improper repair procedures can lead to permanent data loss.
  • Physical Damage: Opening the drive or mishandling its components can cause physical damage that may hinder professional recovery attempts.
  • Ineffective Solutions: DIY techniques may not address the root cause of the issue, rendering them futile and wasting time.
PITS Global Data Recovery Services

Need for Professional Assistance

Recognizing the limitations and risks associated with DIY repair attempts emphasizes the critical necessity of seeking professional assistance to extract data from a broken external hard drive.

Specialized Expertise: Professional services possess technical expertise and data recovery tools for handling lost files.

Advanced Techniques: Professionals use advanced methods to recover files from severely damaged drives.

Data Security: Professional services prioritize data security and confidentiality during recovery.

Professional services such as PITS Global Data Recovery offer the expertise and resources required to maximize the chances of successful data retrieval from external hard drives while ensuring the safety and integrity of the information stored on the drive.

How Professional Services Recover Data from Broken External Hard Drives

When faced with a broken external hard drive, understanding the process involved in recovering data from such a malfunctioning device becomes crucial. Professional data recovery services employ advanced techniques and specialized tools to extract and restore data from damaged drives. This section delves into the intricate process followed by these experts, shedding light on the methods used to extract files from a broken external hard drive.

Advanced Techniques and Tools

Professional data recovery services utilize state-of-the-art tools and cutting-edge techniques to retrieve data from damaged drives. Specialized hardware and software, including cleanroom facilities for physically damaged drives, are employed to recover data safely and effectively.

Step-by-Step Process of Recovery

  • Evaluation: Upon receiving the damaged drive, professionals assess the extent of damage and the possibility of data recovery. They conduct comprehensive evaluations to determine the best approach.
  • Drive Repair or Reconstruction: If the drive has physical damage, experts conduct repairs in a controlled environment, addressing issues with internal components to make the drive accessible for data extraction.
  • Data Extraction: Utilizing proprietary software and specialized tools, experts retrieve the data securely and systematically, focusing on preserving the integrity of the information.
  • Data Reconstruction: After extraction, the retrieved data is reconstructed and organized, ensuring completeness and integrity.
  • Data Delivery: The recovered data is securely transferred to a new storage medium, often provided by the recovery service, ensuring safe and secure delivery to the client.

Steps to Take When Your External Hard Drive Breaks

When confronted with a malfunctioning external hard drive, certain immediate actions and precautions can significantly impact the chances of successful data recovery. Here are the recommended steps to take:

Dos and Don’ts After Failure


  • Immediately stop using the broken drive to prevent further damage.
  • Safely disconnect the drive from the computer or power source.
  • Label the drive as “broken” or “damaged” to prevent accidental usage.
  • Seek professional data recovery services without delay to increase recovery chances.


  • Do not attempt to open or repair the drive without professional expertise.
  • Avoid using unreliable or unproven software to recover data, which might exacerbate the problem.
  • Refrain from applying excessive force or shock to the drive in an attempt to fix it.

Preparing the Drive for Professional Recovery

  • Safeguard the Drive: Place the broken drive in an anti-static bag to prevent electrostatic discharge.
  • Avoid Further Damage: Shield the drive from physical harm or exposure to environmental factors.
  • Seek Professional Help: Contact PITS Global Data Recovery for professional external hard drive recovery services.

By adhering to these recommended steps, users can optimize the chances of successful data recovery from a malfunctioning external hard drive. When retrieving valuable data from a broken drive, seeking professional help promptly and handling the damaged drive with care are key aspects to consider.

Frequently Asked Questions

Professional data recovery services can retrieve files from a broken external hard drive using specialized tools and expertise.

Signs such as unusual noises, inaccessibility to files, or physical damage indicate potential issues. Consulting a professional data recovery service can help determine the drive’s condition and the possibility of recovery.


The process of broken external hard drive recovery service in PITS involves:

  • A thorough assessment.
  • Repair of damaged components.
  • The use of specialized tools and techniques by professional data recovery experts.

Your drive may have file system issues or connectivity problems if it isn’t recognized. Attempting to force recognition could worsen the problem; seeking professional help for an accurate diagnosis is advisable.