While our company receives general hard drive or flash recovery cases, we also get specific tape data recovery requests. The customer contacted us with the requirement to recover information from several LTO tapes. The files on the tapes were no longer accessible because of media degradation, which happens with most LTO tapes.
The LTO magnetic tape recovery process requires patience, skills, and a lot of qualified time because of the hundreds of data backup systems. Thus, each LTO tape received from the customer was repaired in our ISO Certified Class 10 Cleanroom.
With the help of our highly-trained engineers and modern data recovery tools, all inaccessible files were successfully recovered from LTO magnetic holders. As the case was not an emergency, a copy of the recovered data was saved to a new data storage device and returned to the customer in 10 days.