Today, solid-state drives are becoming the standard for most devices, including desktop and laptop computers and tablets. Unlike hard disk drives, solid-state drives do not contain moving parts, which makes them more reliable and durable.

Solid-state drives store data on NAND flash chips as electrical charges, whereas hard disk drives store data on platters magnetically. SSDs are more compact and provide users with higher read/write speeds. Due to their durability, high performance, and good capacity, these devices are very widespread over the world.

Despite the steady functioning system of SSD, its users are still facing some problems with the device. When a solid-state drive failure occurs, it causes severe problems to the person. One of the most critical scenarios that occur within a malfunction is files inaccessibility.

Solid-state drives have a complicated system, which not everyone can handle. So, when an SSD fails, it is essential to contact professionals with years of experience. Hence, entrusting the device to skilled engineers increases the chances of successful recovery.

When one of our previous client’s SSD failed, he immediately knew what to do. After noticing a few signs of failure, he called our customer service, and we scheduled a consultation for him.

SSD WD Blue Recovery Case

Our client came earlier this month to us with his laptop, which was using Western Digital SSD to store data. This device held valuable academic research that was inaccessible due to the malfunction. On inspection, there was no apparent damage made to the solid-state drive.

In consultation with a client, we discussed all the details regarding the failure. He explained that the laptop would not recognize the C drive in the SSD.

He suggested that something was wrong with the laptop and connected it to another machine, but still nothing.

When he started up a computer, it attempted to find a drive to boot from but did not find anything. Hence, he made an assumption that the inaccessibility of the files is connected to the Western Digital SSD failure and contacted us.

We also discussed other topics related to recovery, including high-priority files (in addition to his academic documents) and the required timing turnaround. The customer specified that he needed his data until the end of next week, and we provided him with our service options and then started a recovery process.

Data Recovery Process

Before starting the recovery process, we thoroughly inspected the device in our ISO Certified Class 10 Cleanroom. Our attentive technicians were able to determine that the solid-state drive’s controller had failed. After examining the controller, they estimated that the damage was done by a power surge. 

WD Blue SSD Recovery

Of course, the lack of moving parts is an advantage of SSD, which makes them durable. However, this feature does not mean that the device is not susceptible to physical damage.  Solid-state drives are very delicate and sensitive to damage from overheating or increased voltage, which happened with our client’s device. To successfully recover data from the customer’s damaged WD SSD, our engineers needed a new controller chip, which we found on a spare part in our donor library.

Once the chip was installed, the process was started. Our data recovery specialists were able to recover around 98% of the customer’s data. We recovered all the required data, which in total amounted to 340GB.

PITS Global Data Recovery Services aims to provide clients with the highest success rates and positive experiences. With our experienced team, advanced technology, and state-of-the-art facilities, we are able to support our customers in their worst data scenario cases.

To get in touch with our company, fill out the “Request Help” or call our customer service line at (888) 611-0737. Or you can start your case right away by filling in the submit case form, and we will send you a shipping label right away. PITS Global Data Recovery Services are always ready to help.